The Importance of Critical Success Factors of Enterprise Resources Planning Implementation In China

©Society for Business and Management Dynamics The Importance of Critical Success Factors of Enterprise Resources Planning Implementation In China Khadija Elmeziane*1, Shuai Chuanmin* and Mourad Elmeziane* Abstract The Enterprise Resource Planning System (ERP) constitutes the most important Information Technology (IT) application supporting, effectively and efficiently, the operation of an organization. This article seeks possible reasons for major international ERP vendors not being able to dominate the Chinese ERP market. The study attempts to discuss the critical success factors affecting ERP systems implementation success in China. Seven generally accepted critical success factors (CSF) are identified based on the relevant survey: top management support, effective project management, business process reengineering, team work and composition, the suitability of software and hardware, education and training, and user involvement. An experience survey, using a questionnaire within five companies with 115 respondents, was conducted to verify whether these CSFs are also important and relevant for Chinese enterprises in Shanghai city. Data analysis shows that CSF is vital to ERP implementation.